Privacy

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Privacy Policy

Effective Date: 8.2.2025

Introduction

Bit-Ship is committed to providing you with a great user experience on our website and services. Privacy Policy for Bit-Ship This Privacy Policy outlines how we collect, use, disclose, and manage your personal data when you use our cloud services and open-source tooling.

Information Collection and Use

We collect personal information that you voluntarily provide to us when you register for an account, use our services, or communicate with us. This may include your name, email address, company name, billing information and application usage data. We use this information to provide and improve our services, process payments, communicate with you, and personalize your experience.

We may share your personal information with the following third-party companies:

Logto: We use Logto as our OAuth provider to authenticate users and manage access to our services. Logto may collect and process your login credentials and other necessary information to provide this service. Please refer to Logto's privacy policy for more information on how they handle your data.
Lemon Squeezy: We use Lemon Squeezy as our payment processor to handle billing and payment transactions. When you make a payment, Lemon Squeezy collects and processes your payment information, such as your credit card details. This information is subject to Lemon Squeezy's privacy policy, which you should review for more details.
PostHog: We use PostHog for web and product analytics to understand how users interact with our services and to improve user experience. PostHog may collect information about your device, browser, IP address, and usage patterns. This data is used in aggregated and anonymized form and is subject to PostHog's privacy policy.
Hetzner: We use Hetzner as our cloud hosting provider for infrastructure services. Hetzner collects and processes server infrastructure data necessary to provide our cloud services.
Cloudflare: We use Cloudflare as our cloud service provider and networking layer, including DNS, DDoS protection, and content delivery. Cloudflare may collect IP addresses, request metadata, and other network-level information as part of providing these services. Please refer to Cloudflare's privacy policy for more information.
GitHub: We use GitHub as our code repository and signing-in platform. GitHub may collect your authentication credentials and code repository data when you sign in with GitHub or store source code. Please refer to GitHub's privacy policy for more information.
GitLab: We use GitLab as an alternative sign-in and code storage solution. GitLab may collect your authentication credentials and project data when you use GitLab for access or code hosting.
Notion: We use Notion as our backoffice management tool. Notion may have access to internal administrative systems for content and user management.
Google Workspace: We use Google Workspace for email and office solutions (Gmail, Drive, Docs). Google may collect data related to these services when you interact with our contact forms or admin systems.
Discord: We use Discord as our community and customer interaction platform. When you join our Discord server or interact with us there, Discord may collect your account information, messages, and usage data. Please refer to Discord's privacy policy for more information.
Sentry: We use Sentry as our bug reporting and error tracking tool to monitor and diagnose issues in our services. Sentry may collect information about errors, stack traces, device information, and usage context. Please refer to Sentry's privacy policy for more information.
Anthropic: We use Anthropic's Claude as our large language model (LLM) provider to power features such as log analytics and general product assistance. Anthropic may process data you submit through these features, such as log excerpts or queries, to generate responses. Please refer to Anthropic's privacy policy for more information on how they handle data.

We may also disclose your personal information if required by law, court order, or other legal processes, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.

Data Location and Storage

Our primary service database is hosted within the European Union (EU). We are committed to keeping your core account and application data within EU-based infrastructure where possible.

However, some of the third-party vendors listed above may store and process data outside the EU, including in the United States or other countries. Each vendor operates under their own data storage and transfer policies. We encourage you to review the privacy policies of the relevant third-party services for details on where your data may be stored or transferred.

Where applicable, we rely on appropriate legal mechanisms (such as Standard Contractual Clauses) to ensure that transfers of personal data outside the EU comply with applicable data protection laws.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security technologies and procedures to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

User Rights and Choices

You have the right to access, update, or delete your personal information. You may also have the right to object to or restrict certain processing of your data. To exercise these rights or if you have any questions or concerns about our privacy practices, please contact us using the information provided below.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

Cookies

What are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They help websites recognize your device and store information about your preferences or past actions.

How We Use Cookies

We use cookies for the following purposes:

Essential: These cookies are essential for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website. You can't disable them as the site wouldn't work without them.
Analytics: We use cookies for monitoring user visits and interactions on our site to improve our services and user experience. We are using third-party service called PostHog for this purpose.

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